Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info.essenciaone@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info.essenciaone@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info.essenciaone@gmail.com.
At Essência, we carefully prepare and package every order before it leaves our hands. Because our products are fragrance decants and are prepared specifically for each order, we maintain a limited return and refund policy to protect both our customers and the integrity of our products.
1. Eligible Returns & Exchanges
We accept returns or exchanges only in the following situations:
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You received a different fragrance or size from what you ordered.
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Your decant or product arrived broken, damaged, or leaking during delivery.
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The product has a serious defect that prevents normal use.
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In exceptional circumstances, Essência determines that a return or replacement is appropriate.
If the issue is caused by an error on our part or damage during delivery, we will arrange an appropriate replacement or refund in accordance with this policy.
2. Damaged or Leaking Products
Please inspect your package immediately after receiving it.
If your perfume decant arrives broken, leaking, or otherwise damaged, please contact us within 24 hours of delivery.
For damage or leakage claims, we may require:
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Your order number.
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Clear photographs of the parcel and damaged product.
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A continuous unboxing video, beginning before the package is opened and showing the condition of the parcel and product.
An unboxing video is strongly recommended for every order because it provides the clearest evidence of the condition of the package at the time of delivery.
If the damage is confirmed to have occurred during delivery, Essência may provide a replacement or refund, depending on the circumstances and availability of the product.
3. Wrong Product Received
If you receive a fragrance or size different from what you ordered, please contact us within 24 hours of delivery.
After verification, we will arrange a replacement with the correct product where reasonably possible.
If the correct product is unavailable, we may offer an alternative solution or refund the applicable product value.
4. Opened or Used Products
For hygiene, safety, and product-integrity reasons, opened, sprayed, used, or partially used perfume decants are not eligible for return or refund unless the product is confirmed to have a defect or was sent incorrectly.
Once a decant has been opened or used, Essência cannot reliably determine whether the product has been altered, contaminated, or otherwise affected after delivery.
5. Change of Mind
We currently do not accept returns simply because you changed your mind, do not like the fragrance, or find that the fragrance does not suit your personal taste or skin chemistry.
Fragrance is highly personal. We therefore recommend choosing a smaller decant first if you are unfamiliar with a particular fragrance.
A difference in personal perception, longevity, projection, or how a fragrance develops on your skin does not, by itself, constitute a product defect.
6. Refunds
Where a refund is approved, the refund will normally be issued for the eligible product amount.
Depending on the circumstances, original delivery charges may not be refundable unless the return or refund is due to an error by Essência or another circumstance for which Essência is responsible.
Approved refunds will be processed through the applicable payment method or another mutually agreed method.
The time required for the refunded amount to appear in your account may depend on the payment provider or financial institution.
7. Return Conditions
Where a return is approved, the product must generally be returned:
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In the condition in which it was received.
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With the original packaging, where applicable.
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With all included accessories or materials.
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Without being sprayed, used, altered, or tampered with.
Essência reserves the right to refuse a return or refund where there is reasonable evidence that the product was damaged, used, altered, or mishandled after delivery.
8. Return Shipping
If the return is required because Essência sent the wrong product or the product was damaged during delivery, Essência will determine the appropriate return or replacement arrangement.
For any other approved return, responsibility for return delivery costs will be determined on a case-by-case basis.
9. How to Request a Return or Refund
To request a return, replacement, or refund, please contact Essência through our official customer-support channel within the applicable time period.
Please provide:
Order Number:
Customer Name:
Product Name:
Reason for Request:
Photos/Video: Where applicable
Our team will review the request and inform you of the next steps.
10. Fragrance Performance & Authenticity
Perfume performance can vary from person to person due to skin chemistry, climate, temperature, application method, storage conditions, and other factors.
Differences in longevity, projection, sillage, or personal perception do not automatically indicate that a fragrance is defective.
Essência is committed to supplying authentic fragrances. If you have a genuine concern regarding the authenticity of a product, please contact us with your order details. Such concerns will be reviewed seriously and investigated based on the available information.
11. Exceptions
Essência may make reasonable exceptions to this policy in exceptional circumstances. Any such exception will be considered individually and does not create an automatic entitlement to future returns or refunds.
Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable laws and regulations of Bangladesh.
12. Contact Us
If you have any questions regarding returns, refunds, exchanges, or your order, please contact Essência through the contact information provided on our website.
Essência
The Art of Fragrance, One Drop at a Time.
Website: www.essenciaone.com