Privacy policy


Last Updated: September 8, 2026

Essência (“Essência”, “we”, “us”, or “our”) operates this online store and website, www.essenciaone.com, including its related content, features, tools, products, and services (collectively, the “Services”).

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our Services to you.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, use our Services, place an order, make a purchase, contact us, or otherwise interact with Essência.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be associated with you.

Depending on how you interact with Essência, we may collect the following information:

Contact Information

This may include:

  • Full name

  • Delivery address

  • Billing address, where applicable

  • Phone number

  • Email address

  • Other contact details you provide to us

Order & Transaction Information

This may include:

  • Products you view or purchase

  • Order details

  • Order number

  • Product quantities and sizes

  • Delivery information

  • Returns, exchanges, cancellations, or refund information

  • Transaction date and status

Payment Information

When you make a payment, payment information may be processed by our payment providers or other third-party payment services.

Depending on the payment method used, this may include payment-related information, transaction references, payment confirmation, or other information necessary to complete the transaction.

Essência does not intentionally store complete credit or debit card numbers on our own systems. Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy and security policies.

Communications

When you contact us, we may collect the information you provide, including messages, questions, complaints, reviews, feedback, or other communications.

Device & Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Network information

  • Pages visited

  • Referring website

  • Date and time of access

  • Other technical identifiers

Website Usage Information

We may collect information about how you interact with our website, including products viewed, pages visited, searches, cart activity, and general website usage.

2. How We Collect Personal Information

We may collect information from the following sources:

Directly From You

We collect information when you:

  • Create an account

  • Place an order

  • Complete checkout

  • Contact us

  • Subscribe to communications

  • Submit a review or feedback

  • Participate in a promotion

  • Otherwise provide information to us

Automatically Through Our Website

Some information is collected automatically when you browse or use our Services through cookies, pixels, log files, and similar technologies.

From Service Providers

We may receive information from companies that provide services to us, such as Shopify, payment processors, courier companies, analytics providers, advertising platforms, hosting providers, and customer-support services.

From Other Third Parties

We may receive information from other third parties where permitted by applicable law and where reasonably necessary to provide our Services or operate our business.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Processing & Fulfilling Orders

We use your information to:

  • Process and confirm orders

  • Process payments

  • Prepare your products

  • Arrange delivery

  • Communicate order updates

  • Handle returns, refunds, and exchanges

  • Provide customer support

Providing & Improving Our Services

We may use information to operate, maintain, personalize, and improve our website, products, services, and overall customer experience.

Communication

We may use your contact information to communicate with you about:

  • Your orders

  • Delivery

  • Payments

  • Returns or refunds

  • Customer-service requests

  • Important changes to our Services or policies

Marketing

Where permitted by applicable law, we may use your information to send promotional communications, offers, product announcements, or other marketing materials.

You may unsubscribe from promotional email communications at any time by using the unsubscribe option included in the relevant communication or by contacting us.

Even if you opt out of marketing communications, we may still contact you regarding transactions, orders, accounts, security, or other necessary non-promotional matters.

Security & Fraud Prevention

We may use information to detect, investigate, and prevent fraudulent, unauthorized, illegal, or harmful activity and to protect our website, customers, business, and services.

Legal & Regulatory Compliance

We may use or disclose information where reasonably necessary to:

  • Comply with applicable laws and regulations

  • Respond to lawful requests from government authorities

  • Protect our legal rights

  • Investigate suspected fraud or misuse

  • Resolve disputes

  • Enforce our Terms & Conditions and other policies

4. Cookies & Similar Technologies

Essência and Shopify may use cookies and similar technologies to operate the website and improve your browsing experience.

Cookies may help us:

  • Keep products in your shopping cart

  • Remember preferences

  • Maintain website functionality

  • Understand website traffic and usage

  • Improve website performance

  • Provide relevant advertising where applicable

  • Analyze customer interactions with our Services

You may be able to control or disable certain cookies through your browser settings. However, disabling cookies may affect some features of our website.

5. How We Share Personal Information

We do not sell your personal information as a general business practice.

We may share personal information with third parties where reasonably necessary to operate our business and provide the Services.

These parties may include:

Shopify

Our online store is powered by Shopify. Shopify may process information about your use of our Services in order to provide its e-commerce platform and related services.

Payment Providers

We may share necessary information with payment processors and financial-service providers to process and verify payments.

Courier & Delivery Providers

We may provide your name, phone number, address, order information, and other necessary details to delivery partners so that your order can be delivered.

Technology & Service Providers

We may use third-party providers for services such as:

  • Website hosting

  • Analytics

  • Cloud storage

  • Customer support

  • Email communication

  • Security

  • Advertising and marketing

  • Technical services

These providers may process personal information only as necessary to provide their services to us, subject to their applicable terms and privacy policies.

Legal Requirements

We may disclose information where required or permitted by applicable law, including in response to lawful government requests, court orders, legal proceedings, or to protect the rights and safety of Essência, our customers, or others.

Business Transfers

If Essência is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

6. Relationship With Shopify

Our Services are hosted and powered by Shopify.

Shopify provides the technology infrastructure that allows us to operate our online store, process orders, manage products, and provide other e-commerce functionality.

Information submitted through our website may be processed by Shopify and other service providers involved in providing the Services.

Shopify may process personal information according to its own privacy practices and policies.

For more information about how Shopify handles personal information, please review the Shopify Privacy Policy.

7. Third-Party Websites & Links

Our website may contain links to third-party websites, social-media platforms, payment services, courier services, or other external websites.

These websites operate independently from Essência and may have their own privacy policies, terms, and security practices.

Essência is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policy of any third-party website before providing personal information.

8. Children's Privacy

Our Services are intended for general customers and are not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action where required.

9. Security of Your Information

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically is completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Fulfill orders

  • Provide customer support

  • Maintain business records

  • Process returns and refunds

  • Resolve disputes

  • Prevent fraud

  • Comply with legal, accounting, tax, or regulatory requirements

  • Enforce our agreements and policies

When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

11. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Withdraw consent where processing is based on consent

  • Opt out of promotional communications

  • Ask questions about how your information is collected or used

These rights may be subject to legal limitations and exceptions.

To exercise an applicable right, please contact us using the contact details provided below.

We may need to verify your identity before responding to certain requests in order to protect your information from unauthorized access.

12. Marketing Communications

If you have subscribed to receive promotional communications from Essência, we may contact you about products, offers, promotions, new fragrances, or other updates.

You may unsubscribe from promotional communications at any time.

Unsubscribing from marketing communications will not prevent us from sending important transactional messages, such as order confirmations, delivery updates, payment information, or customer-service communications.

13. International Processing

Because Essência uses Shopify and other third-party service providers, your personal information may be processed or stored in countries outside Bangladesh.

Where information is transferred internationally, we will take reasonable steps to ensure that the information is handled in accordance with applicable legal requirements and appropriate security measures.

Third-party providers may also have their own privacy policies governing international data processing.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this policy.

We encourage you to review this page periodically to remain informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, you can contact us at:

Essência
The Art of Fragrance, One Drop at a Time.

Website: www.essenciaone.com
Email: info.essenciaone@gmail.com
Phone: +880 135-4559295
Country of Operation: Bangladesh

We will make reasonable efforts to respond to privacy-related requests and concerns within a reasonable period.

Important Notice

This Privacy Policy is intended to provide clear information about how Essência handles customer information. It should be read together with our Terms & Conditions, Shipping & Delivery Policy, Refund & Return Policy, and other applicable policies published on our website.

Where any provision of this Privacy Policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail.