Shipping policy

 

At Essência, we carefully prepare every fragrance order before handing it over to our delivery partner. We currently deliver perfume decants across Bangladesh.

1. Delivery Coverage

Essência currently delivers orders throughout Bangladesh, including Dhaka and other districts.

Delivery availability may occasionally be affected by courier service coverage, weather conditions, natural events, public holidays, or other circumstances beyond our reasonable control.

2. Shipping Charges

Shipping charges are calculated according to the delivery location and may be displayed during checkout.

Our standard delivery charges are:

Inside Dhaka: ৳80
Outside Dhaka: ৳110

If shipping charges change in the future because of courier rates or other operational costs, the applicable charge will be shown at checkout before you place your order.

3. Processing Time

Orders are normally processed and prepared for dispatch within 1 business day after the order is confirmed.

Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.

Once your order has been handed over to the courier, delivery time depends on the destination and courier operations.

4. Estimated Delivery Time

Our usual estimated delivery time is:

Inside Dhaka: approximately 1–3 business days

Outside Dhaka: approximately 2–5 business days

These are estimates rather than guaranteed delivery dates. Courier delays may occasionally occur because of weather, traffic, strikes, public holidays, incorrect addresses, operational issues, or circumstances outside Essência's control.

5. Order Confirmation

After placing an order, you may receive an order confirmation through the contact information provided during checkout.

Please make sure your name, phone number, delivery address, and other order information are correct before submitting your order.

If you notice an error, contact Essência as soon as possible.

Once an order has been dispatched, changing the delivery address may not be possible.

6. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations.

For certain locations, order values, promotional periods, or specific circumstances, Essência may require partial or full advance payment before dispatch.

Any applicable payment requirement will be communicated to the customer before the order is dispatched.

7. Receiving Your Order

When your order arrives, please check the outer package before accepting it.

If the parcel appears seriously damaged, opened, or visibly leaking, please notify the delivery agent immediately and, where possible, record the condition of the parcel before opening it.

For perfume decants, we strongly recommend making a continuous unboxing video from the sealed parcel through the opening of the package.

This can help us investigate any damage, leakage, missing item, or incorrect product claim.

8. Damaged or Leaking Package

We take care when packing every order, but perfume bottles are fragile and may occasionally be damaged during transportation.

If your order arrives damaged or leaking, please contact us within 24 hours of delivery.

Please provide:

  • Your order number

  • Clear photographs of the parcel and product

  • A continuous unboxing video, where available

  • A brief description of the issue

After reviewing the evidence, Essência will determine the appropriate resolution in accordance with our Refund & Return Policy.

9. Incorrect or Missing Product

If you receive an item that does not match your order, or an item is missing from your package, please contact us within 24 hours of delivery.

We will review the order and, where the error is confirmed, arrange an appropriate replacement or refund.

10. Failed Delivery

A delivery may be considered unsuccessful if:

  • The customer is unavailable after reasonable delivery attempts.

  • The provided phone number cannot be reached.

  • The delivery address is incomplete or incorrect.

  • The customer refuses to receive the order without an approved reason.

  • The customer does not cooperate with the courier's delivery process.

If an order is returned to Essência because of an incorrect address, repeated failed delivery attempts, refusal, or customer unavailability, additional delivery charges may apply if the customer requests the order to be shipped again.

11. Delayed Deliveries

Essência works with third-party courier services and cannot guarantee an exact delivery date or time.

If your order is delayed beyond the estimated delivery period, please contact us so that we can check the shipment status with the courier.

Delivery delays do not automatically qualify an order for cancellation, refund, or compensation unless required by applicable law or otherwise agreed by Essência.

12. Public Holidays & Special Occasions

Delivery and processing may take longer during:

  • Government-declared public holidays

  • Eid and other major holidays

  • Severe weather

  • Promotional campaigns

  • Courier service disruptions

  • Other exceptional circumstances

We will make reasonable efforts to communicate significant delays when possible.

13. Order Cancellation Before Dispatch

If you wish to cancel an order, please contact Essência as soon as possible.

Cancellation requests may be accepted only before the order has been dispatched, subject to the applicable terms of our Refund & Return Policy.

Once an order has been handed over to the courier, cancellation may no longer be possible.

14. Delivery Responsibility

Once an order has been properly handed over to the courier, delivery is carried out by the courier service.

Essência will reasonably assist customers in tracking and resolving delivery issues, but delivery times and courier operations may be outside our direct control.

15. Contact Us

For questions about your delivery, order status, damaged packages, or other shipping concerns, please contact Essência using the contact information available on our website.

Please keep your order number available when contacting us so that we can assist you more quickly.

Essência
The Art of Fragrance, One Drop at a Time.

Website: www.essenciaone.com